Frequently Asked Questions

Got a question about BTS Stockholm 2023? We are here to answer!
If you don't find your answer here, send a message via our Contact Us form.

• What is the official language of the congress?

The official language of BtS Stockholm is English.

• Is there a WIFI at the venue?

All event participants have access to Wi-Fi during the 3 days of the congress.

• How can I get my certificate of attendance?

The certificate of attendance at BtS Stockholm will be sent by email to all participants after the congress.

• My payment is declined, what should I do?

Please make sure your name and the billing details are all filled in English, avoid using non-English letters and try again.You might also contact your bank to check there is no card limit and there is no international payment security block on your card.

• How and when can I pick up my badge on-site?

Badge retrieval opens on Wednesday, May 31 from 4pm - 7:30pm. 

• What are the conference opening hours?

THURSDAY, June 1: From 7 am to 6:05 pm
FRIDAY, June 2: From 8 am to 5:40 pm. 
SATURDAY, June 3: From 8:30 am to 5:20 pm

• Cancellation Policy

If the request was made 2 weeks prior to the meeting, there are 2 options:

Option 1: Change the ticket to the virtual format, with reimbursement of the difference in relation to the participant's ticket;

Option 2: Generate a credit for the following year's edition of BtS.